Privacy Policy

Who we are

Spall Software (“we”, “us”) is a software consultancy based in Western Canada. This policy explains how we collect, use, disclose, and protect personal information when you visit spallsoftware.ca, write to us, subscribe to our newsletter, or work with us.

It covers this website and personal information we handle in the course of our commercial activities. By using the site or sending us information, you agree to the practices described here.

PIPEDA and provincial privacy laws

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy laws.

We collect only what we need for a stated purpose, we use it for that purpose, and we take reasonable steps to keep it accurate and secure. If we want to use personal information for a new purpose, we will ask for consent unless the law allows otherwise.

What we collect and why

When you use our contact form, we collect the name, email address, topic, and message you provide, so we can respond to your inquiry.

When you subscribe to our newsletter, we collect your email address and a record that you gave express consent. We do not add you to a mailing list unless you check the consent box.

The contact and newsletter forms include a hidden anti-spam field. People do not fill it. We use it only to ignore automated submissions. It is not treated as personal information.

If you hire us, we collect the business contact details, project requirements, and systems information you choose to share so we can scope and deliver the work. We do not collect more than the engagement requires.

How we use your information

We use contact-form information to reply to you and, if a business relationship follows, to deliver our services.

We use newsletter addresses only to send the Spall Software newsletter you asked for.

We do not sell, rent, or trade personal information.

Canada’s Anti-Spam Legislation (CASL)

The newsletter is a commercial electronic message under CASL. We send it only if you give express consent by checking the box on the subscribe form.

We keep a record of when and how you consented. Each message identifies Spall Software and includes a way to unsubscribe. You can leave the list at any time through the unsubscribe page on this site or the link in a future newsletter. Express consent lasts until you withdraw it.

Children’s privacy

This website is not directed at children under the age of thirteen. We do not knowingly collect personal information from children under thirteen. If we learn that we have, we will delete it.

Cookies and tracking

This website does not use advertising trackers or third-party analytics cookies. We do not show a cookie banner because we do not use marketing or analytics cookies. If we add analytics or a visible captcha later, we will update this policy before turning them on.

Service providers and transfers

Contact and newsletter forms are processed by Web3Forms, which delivers submissions to our email. That processing may take place outside Canada. By submitting a form, you consent to that transfer for the purposes described here.

We use service providers only to operate the site and deliver our services. They are expected to use personal information solely for that work and to keep it secure.

Client engagements

When you hire us, we treat client and project information as confidential. Access is limited to the people who need it to do the work. Any extra rules for project data — including residency, retention, or security requirements — are set out in the written agreement for that engagement.

Retention and security

We keep personal information only as long as it is needed for the purpose we collected it, or as required for legal or accounting reasons. After that we delete or anonymize it.

We protect information with reasonable technical and organizational safeguards, including encryption in transit and limits on who can access it. No method of transmission or storage is completely secure, and we cannot promise absolute security.

Your rights

You may ask to see the personal information we hold about you, to correct it, or to have it deleted. You may also withdraw consent to our handling of your information, subject to legal or contractual limits. We will respond within a reasonable time.

To leave the newsletter, use the unsubscribe page . If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

When we may disclose information

We may disclose personal information when the law requires it, or when disclosure is needed to protect the rights, property, or safety of our clients, our team, or the public.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the date at the top. Continued use of the site after a change means you accept the updated policy.

How to reach us

Questions or requests about this policy can be sent to hello@spallsoftware.ca or through our contact form.